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Mastering Professional Services
Thomas E. Lah
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Price: $35.00
Hardback | 304 pages | ISBN: 0-9767184-0-5 |
Designing a Viable Services Strategy
Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify custoemr loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product conpanies are struggling in theit attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are stuggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultive support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable.
Mastering Professional Services is the first book to guide a company through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.;
About the Author
Thomas E. Lah has held many roles in both Professional Services and I/T over the past seventeen years. Previous roles include Director of Solutions Engineering, Business Development Director, Regional Sales Director, and Senior I/T Development Manager. Thomas currently consults with companies to establish or improve their professional services organization. Recent clients include Alcatel, Convergys Inc, Hewlett Packard, Hitachi Data Systems, Lucent Technologies, Progress Software, and SBC. Thomas is also actively engaged with The Ohio State University to host an executive education program focused on frameworks and strategies to successfully build professional services.
Previously, Thomas was Director of Solutions Engineering at Silicon Graphics where his team was responsible for developing and launching consulting solutions on a global basis. While at SGI. Thomas was part of the management team that grew professional services from $0 to $150 million in four years.
He received an undergraduate degree in Information Systems and holds an MBA from the Fisher College of Business at The Ohio State University.
