Summary
Every employer can create, administer, interpret, and take action on employee opinion surveys with the second edition of "Employee Surveys: Practical and Proven Methods, Samples, Examples." Whether the issues are employee engagement, commitment, morale, motivation, work-life balance, ethics, customer care, or any topic critical to an organization, the instruction provided by "Employee Surveys" can increase the survey project manager's effectiveness and sense of confidence. From initial concept to final reports, the book includes myriad real-world situations that employers may not expect or know how to handle. Topics include planning, forming a survey project team, identifying respondents, planning reports, norms, questionnaire creation, data gathering and processing, awareness campaigns, administration, feedback, and action plans. At each step, the human side of survey work is addressed. The second edition offers updated examples and additional material on planning.
Author and industrial psychologist Paul M. Connolly, Ph.D. bases his advice on twenty years of experience as a provider of employee surveys and organizational assessment. Together with coauthor Kathleen Groll Connolly, he offers an invaluable resource that will help organizations make the most of their survey efforts.
Questionnaire Items: Employee Surveys is the first of a two-volume set. The companion Employee Survey Question Guidebook contains 700 field-tested employee survey questions organized in 18 dimensions and 82 themes. These questions have been used by hundreds of organizations and many have norms available by industry, which are available from the publisher for an additional fee.
Additional resource: If you wish to obtain completed surveys in a book/CD combination, please see Employee Opinion Questionnaires: 20 Ready-to-Use Surveys that Work. This book contains norms for 30 questionnaire items.
About the Authors
Paul M. Connolly, Ph.D., has provided organizational measurement services since 1981, including employee surveys, 360 feedback, personality assessment, expatriate assessment, customer surveys, and work-life balance assessments.
Connolly is the founder of Performance Programs, an organizational measurement firm in Old Saybrook, CT. He has worked with organizations of all types, sizes, and locations, using multiple survey delivery and reporting methods. He has a B.A. from the College of the Holy Cross and an M.A. and Ph.D. from Fordham University. This is his seventh book in the human resources field.
Kathleen Groll Connolly has authored many articles for print and the Web, and has co-authored four books on human resources topics. She has held various marketing, management and research positions in both small and large businesses. She has a B.A. in writing from Pennsylvania State University and an MBA from New York University.
