Establishing a System of Policies and Procedures   

Book Price: $29.95  
168 pages
ISBN:1929065000

This is the first book of a series on policies and procedures. Treat this book as your roadmap or a “how-to” primer for writing and establishing a system of policies and procedures for both printed and electronic company manuals. Start with the research phase, build a cross-functional team, develop and coordinate efforts, write, review, approve, publish, communicate, and train policies and procedures. Learn how to hire procedures writers, how to measure your success, the importance of forms management to policies and procedures, and how to interview, listen, and train for policies and procedures. Discover the importance of using a structured writing format that has been tested and proven by thousands of companies worldwide. Use a successful process
to convert printed policies and procedures to online formats.

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7 Steps to Better Written Policies and Procedures

Book Price: $19.95  
126 pages
ISBN:1929065248

This is the second book of a series on policies and procedures. Use this book as a workbook for using the policy and procedure writing format that is introduced in my other 3 policy and procedure books. The majority of this book contains exercises, suggested answers, common mistakes, and the “do’s” and “don’ts” of writing clear and concise policies and procedures. Learn how to present your ideas in a logical format, a writing format that has been adopted by 1000’s of companies worldwide. The scenarios for the book exercises are based on a case study that is presented in the third book of the series, “Achieving 100% Compliance of Policies and Procedures.”

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Achieving 100% Compliance of Policies and Procedures

Book Price: $39.95  
359 pages
ISBN:1929065493

This is the third book of a series on policies and procedures and is a must-read for anyone who already has a system of policies and procedures and wishes to do measurements and make improvements. This 359-page book will help you achieve compliance of your policies and procedures through better writing, communications, training, mentoring, compliance, auditing, and improvement plans. Fifteen (15) quality tools are introduced, with five (5) being selected as the most important for policies and procedures. A method for doing cost-benefit analyses is also introduced. As a bonus, this book will teach you how to resolve the adage, “Data is only an opinion unless measured.” With this book, your policies and procedures will become fact instead of opinion. This is the ultimate goal of any procedures writer. A real-life case study is used to demonstrate the principles and concepts in this book.

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Best Practices in Policies and Procedures

Book Price: $39.95  
359 pages
ISBN:1929065078

This is the fourth book of a series on policies and procedures and is a must-read as it focuses on BEST PRACTICES for policies and procedures. This book contains new material that is devoted to (1) assuring your policies and procedures are aligned to your organization’s vision, strategic plan, and core processes; and to (2) guiding you through the process of finding CONTENT for policy and procedure documents and manuals through your own efforts and examples. Figuring out where to start on business processes or policies and procedures is one of the hardest tasks for anyone writing documents like business processes, policies, procedures, standards, guidelines, references, manuals, or handbooks. Discover how you can reduce your up front research and development time by knowing how to quickly define and find content for policies and procedures from authors, practitioners, and the Internet.

You are provided with more than 150 URLs that point to thousands of examples of policies and procedures and related resources. Manuals include but are not limited to accounting, employee handbook, security, quality, computer, training, personnel, or purchasing guidelines. Specialty manuals include but are not limited to hotel management, childcare, or airport policies and procedures. Learn the best practices of 10 common standards, four (4) of which are outlined in this book: PMBOK (Project Management), ISO 9000:2000 Quality Standards, CMM (Capability Maturity Model), and IEEE.

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About the Author

Stephen B. Page is a project lead with Nationwide Insurance in Columbus, Ohio. He is currently involved with setting up and deploying best practices processes, policies, procedures, and guidelines for project management and software development programs. Prior to this job, he has been employed at Eastman Kodak, Litton Industries, Boeing Aircraft, Compuware, and other companies while he acted as a consultant for process improvement programs. His overall responsibilities include experience as a policies and procedures manager, procedures writer, process consultant, strategic planner, chief technology architect, systems engineer, team leader, communications manager, records manager, forms manager, and consultant. Stephen has had a primary role leading process improvement projects for functional areas such as Business Process Reengineering, ISO 9000:2000 Quality Standards, Project Management, Software Engineering, Total Quality Management (TQM), Malcolm Baldrige Awards, Capability Maturity Model (CMM), Six Sigma, Value Engineering, and Disaster Recovery. He has been instrumental in deploying policy and procedure systems, process improvement programs, quality tools and metrics, and auditing. He has developed more than 300 company manuals for both printed and electronic formats and more than 7000 processes, policies, procedures, and forms.

Stephen is the author of award-winning policy and procedure books Establishing a System of Policies and Procedures (1998), Achieving 100% Compliance of Policies and Procedures (2000), 7 Steps to Better Written Policies and Procedures (2001), and Best Practices in Policies and Procedures (2002). Stephen has written more than 20 articles on all aspects of successful policy and procedure systems, process improvement, quality management, ISO 9000 Quality Standards, and forms management. His most recent articles on ISO 9000:2000 that explained the importance of policies and procedures to the new process-oriented ISO 9000 Series appeared in journals from two continents: United States of America and Great Britain. The articles can be located in the Quality Press from the American Society of Quality (ASQ) and from a quality magazine, Quality World.

Stephen is a current member of IEEE, ASQ, ARMA, and the Project Management Institute (PMI). He has served on various process improvement committees for these and other organizations. He has conducted seminars in process improvement programs, writing policies and procedures, and achieving compliance of policies and procedures through a metrics and measurement program.

Stephen received an MBA degree from the University of California at Los Angeles (UCLA) in management. He currently holds professional designations from project management (PMP), quality engineering (CSQE), records management (CRM), and forms management (CFC).

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